Have a question? We reply to all email inquiries usually within 1 to 4 hours. We are in Oklahoma, USA - so we're Central time. Forgive us if we are unable to reply until the next day. In a hurry? Call us at 800-848-3095. You'll have to navigate our automatic answering machine. I know, I hate 'em too, but its cheaper than a full time receptionist and we'll pass the savings on to you.